Effective August 1, 2026
Cancellation and Refund Policy
How to cancel
You may cancel at any time through the signed-in form below. You may also email contractsweep@gmail.com from the subscribed email address with the subject “Cancel ContractSweep.” Include the company name if it differs from the checkout name.
A request is effective for stopping future renewals when submitted through this form or received by the support address. We process requests promptly and ordinarily within one business day. You will receive confirmation when the request is recorded or processed.
Use the email attached to the active subscription so the request can be matched to the correct Stripe account.
Subscriber sign inWhen access ends
Unless you request immediate deactivation, access normally remains available through the billing period already paid. Cancellation prevents the next monthly renewal. If Stripe has already started processing a renewal before the request is received, contact support; we will review the timestamp and correct any charge caused by an operator processing delay.
Refunds
Monthly fees are generally non-refundable after a billing period begins because access and data delivery are made available immediately. We will review and, where appropriate, refund:
- duplicate charges;
- unauthorized charges reported promptly;
- charges processed after a timely cancellation request;
- a material service failure that prevents meaningful use for a substantial portion of the billing period;
- amounts required to be refunded by applicable law.
Approved refunds are issued to the original payment method. Bank processing time is outside our control.
Failed payments and charge disputes
Access may be suspended or deactivated after a failed, reversed, or disputed payment. Contact support before initiating a chargeback so billing errors can be investigated. This does not limit rights that cannot legally be waived.